Payment policy

At Aussiekloth, we strive to make your shopping experience seamless and secure. Below, you will find all the necessary information regarding our payment procedures, accepted methods, and other payment-related policies.

1. Payment Methods

We accept the following payment methods for all orders on our website:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Apple Pay

All payments are securely processed through our trusted payment gateways. We do not store or retain any of your payment details on our system.

2. Payment Security

We take your security seriously. Our payment system utilizes industry-standard encryption technologies to ensure that your payment information is transmitted securely. Aussiekloth is committed to protecting your personal data and payment details through encryption and secure payment processing.

3. Currency

All transactions are processed in AUD (Australian Dollars). The prices displayed on our website are inclusive of GST (Goods and Services Tax) where applicable.

4. Payment Authorization

Once you have entered your payment details and confirmed your order, we will authorize the payment. If the payment is approved, we will begin processing your order. In the event that the payment is declined, we will notify you via email, and your order will not be processed until a valid payment method is provided.

5. Order Confirmation

After completing your payment, you will receive an order confirmation email detailing the items purchased, the payment received, and an estimated delivery date. This confirmation serves as your receipt for the purchase.

6. Payment Declines or Errors

If your payment is declined for any reason, we may contact you to resolve the issue. It is important to ensure that your payment information is correct and that there are sufficient funds or credit available for the transaction. If we are unable to process your payment, we will notify you via email and your order will be canceled.

7. Payment for Pre-Orders and Backorders

For any pre-orders or backorders, full payment will be taken at the time the order is placed. We will notify you when the item is in stock and ready for shipment.

8. Taxes and Duties

All prices on Aussiekloth include applicable GST (Goods and Services Tax) for orders within Australia. Since we only ship within Australia, no additional import duties or taxes are required for delivery within the country.

9. Refunds

If you are eligible for a refund, the amount will be refunded back to your original payment method. Refund processing may take up to 7 business days after we have received and processed your returned item (if applicable). Please note that the return shipping cost is the customer's responsibility if the customer made a wrong order.

10. Contact Us

If you have any questions regarding your payment or encounter issues with processing your payment, feel free to reach out to our customer support team:

  • Email: support@aussiekloth.com
  • Phone: +61 485 939 875
  • Business Hours: Monday - Friday, 09:00 am - 05:00 pm (AEST)
  • Business Address: 477 Lygon St, Brunswick East VIC 3057, Australia